Open to full-time roles

Lokesh Kumar

Data · AI Agents · Operations

Production & Industrial Engineer from IIT Roorkee building agentic AI systems, logistics models and retention strategy that teams actually act on.

01 — About
Lokesh Kumar standing beside the Mechanical & Industrial Engineering department sign at IIT Roorkee
Lokesh Kumar · IIT Roorkee

I approach problems as an industrial engineer first and a builder second. Before I write a model or an agent, I want to know which decision it is supposed to change — the vendor someone picks, the hub someone fixes, the discount someone stops giving.

That framing runs through everything I ship. At Mount Diggers I built TravelOS, a multi-tenant AI CRM with five LangGraph agents that keep a human in the loop. KhataAI turns WhatsApp payment messages into a clean ledger with 100% field accuracy on a held-out set. A logistics graph cut ETA error 24%, and a D2C brand's transactions showed that 43% of its revenue leaned on discounts that drove zero extra spend.

Outside the terminal I've led a 13-member expedition to Auden's Col (5,500m), founded the Rajasthan Cultural Association, and captained IIT Roorkee's volleyball team. They taught me what operations keeps teaching: plans meet messy reality, and the people who win measure, adapt and keep the system moving.

100%
Held-out field accuracy — KhataAI LLM pipeline
−24%
ETA error cut with graph features
$99K
Promo-reliant revenue exposed (of $233K)
5
LangGraph agents shipped in TravelOS
02 — Experience
Sep 2025 — Mar 2026

Founder's Office · Mount Diggers

Adventure travel & hospitality

Operations & growth

  • Managed logistics and vendor coordination for 30+ trips serving 1,500+ travelers, cutting costs 15% through negotiations.
  • Benchmarked pricing, demand and competitors across 50+ hospitality properties to drive expansion and vendor selection.
  • Built an 8+ college ambassador network and closed 3+ B2B trek partnerships through direct corporate outreach.

TravelOS — AI SaaS CRM

  • Built TravelOS, a multi-tenant AI SaaS CRM with 6 modules automating itinerary, creatives, sourcing, publishing and leads. Code ↗
  • Engineered 5 LangGraph AI agents with human-in-the-loop approval for itineraries, vendor outreach and lead classification.
  • Built a FastAPI backend with PostgreSQL Row-Level Security for tenant isolation; deployed on AWS via Docker and Terraform.
03 — Projects

An agentic LLM pipeline built on LangGraph and MCP that turns unstructured WhatsApp payment messages into a 10-field Google Sheets ledger. It runs every 30 minutes, sends a daily summary, and guarantees exactly-once processing through SQLite deduplication, commit-after-write and locking, so no payment is ever logged twice.

94.8% → 100% held-out accuracy 92-message eval suite Exactly-once ingestion
LangGraphMCPLLM EvalsSQLiteGoogle Sheets APIStreamlit

A multi-tenant workspace where LangGraph agents draft itineraries, marketing creatives, vendor deals and lead follow-ups, and a human approves every step before anything goes out. Tenant isolation is enforced in the database with PostgreSQL Row-Level Security, per-tenant integration tokens are encrypted at rest, and nothing is sent or posted except from the approve path.

Human-in-the-loop approvals Row-Level Security tenancy 24 backend + 5 frontend tests CI on every push
LangGraphFastAPIReactTypeScriptPostgreSQLpgvectorDockerTerraform

A support agent where the model proposes and ordinary code decides: no refund is ever issued without a human approval tied to one exact, immutable proposal. Refunds are idempotent and reconcile with the payment provider after lost responses. A bundled evaluation platform runs 50 versioned tasks against mock services with injected faults and scores business state, not wording.

No refund without approval 50 versioned eval tasks 4 deterministic evaluators 911 tests in CI
LangGraphFastAPIPostgreSQLpgvectorRAGGeminiLLM Evals

Modeled the public Delhivery dataset of 144,867 shipment records as a directed graph of 1,657 facilities and 2,783 corridors. I added node2vec and centrality features to a LightGBM ETA model and ranked every hub by SLA-breach and betweenness risk. Fixing just the top 3 bottlenecks projects 4% less late-delivery time.

MAE 107 → 32 min −24% error vs non-graph baseline 5% → 46% legs within 15% 10× better than OSRM
NetworkXnode2vecLightGBMStreamlitGraph ML

Segmented 3,900 D2C customers into 5 loyalty tiers using MySQL CTEs, window functions and pandas features. Discounted customers spent no more than full-price ones (−$0.85 per customer), which exposed 43% of revenue ($99K of $233K) as promo-reliant. I turned that into a two-phase promo-sunset plan and a Power BI founder dashboard.

$99K promo-reliant revenue 281 Ideal Loyalists 680 at-risk customers flagged
SQLMySQLpandasPower BISegmentation

Three cooperating agents forecast demand, set a dynamic ₹/kWh tariff and learn from simulated outcomes. Built on real Caltech ACN-Data charging sessions and cross-checked on Shenzhen UrbanEV. Against a flat ₹15/kWh rate the learned policy earns more while easing peak congestion and moving demand into idle off-peak hours (simulated results).

+8.2% revenue vs flat rate −22% peak wait Load forecast R² 0.90 Congestion ROC-AUC 0.96
scikit-learnGradient BoostingSimulationPython

End-to-end SFT, reward model and token-level PPO on HelpSteer3 with Hugging Face TRL and LoRA, evaluated on 2,017 held-out prompts. PPO beats the base model in 50.9% and the SFT policy in 57.7% of pairwise comparisons under the learned reward model. The audit also shows its cost: longer outputs, more generation-cap hits and the highest repetition rate.

57.7% PPO win rate vs SFT 2,017-prompt evaluation Higher repetition (audited)
TRLPPOLoRAQwen2.5PyTorch
View full archive on GitHub →
04 — Skills
Languages & Frameworks
PythonSQLpandasNumPyscikit-learnLangGraphFastAPI
AI & Infra
LLMsAI AgentsMCPLLM EvaluationPostgreSQLDockerTerraformAWS
Analytics & BI
MySQLPower BIPlotlyStreamlitKPI DashboardsCustomer SegmentationLightGBMNetworkX
Product & Business
Market ResearchCompetitive BenchmarkingPricing AnalysisStakeholder Management
05 — Education & Leadership
Indian Institute of Technology RoorkeeB.Tech · Production & Industrial Engineering 2022 — 2026 · Roorkee
100+ members · ₹15L

Deputy Secretary — Himalayan Explorers' Club. Led a 100+ member team managing a ₹15-lakh budget across 14+ treks, cutting operational costs 15% through planning. Led the 13-member Auden's Col Expedition (5,500m) with zero safety incidents.

400+ attendees · 3 yrs

Founder & Lead — Rajasthan Cultural Association. Mobilized 40+ faculty, 30+ staff and 60+ volunteers to deliver flagship cultural events for 400+ attendees; set up the SOPs that kept them running for 3 consecutive years.

Inter-IIT · 56th–58th

Secretary, NSO Volleyball & Captain, Men's Volleyball. Won 2 Silver and 1 Bronze for IIT Roorkee at 3 consecutive Inter-IIT Sports Meets.

01
Best Sportsman of IIT Roorkee (2024–25) & Best Athlete Award.
50+
Medals across volleyball, football, athletics & field hockey — highest among 11,000+ students.
3×
Inter-IIT medals — 2 Silver & 1 Bronze in volleyball.
06 — Contact

Let's turn your messy data into decisions.

Open to full-time roles in analytics, AI/agents, product and operations. Happy to walk through any project, the code behind it, or the decision it changed.